Gojek App Review

  • Our Rating: 4 / 5

Updated 05-17-2023

Version 4.66.1
Google Play Downloads 134,260,230
Developer PT GoTo Gojek Tokopedia Tbk
Screenshot From Our Gojek Review

Overview

Gojek is a popular app that has revolutionized the way people travel in Indonesia. With the app, users can book rides, order food, purchase groceries and medication, make payments and more. Available for Android devices, Gojek offers a variety of features that make it a convenient and efficient mode of transport for many. In this review, we will take a detailed look at its features, pros, and cons.

Features

Ride-hailing

The ride-hailing feature is the most-used feature of Gojek app. Users can book motorbikes or cars to go from one place to another. The feature comes with live tracking, a pricing calculator, and an automatic payment system. It's fast, reliable, and affordable.

Food delivery

The app allows you to order food from your favorite restaurants and cafes. There are over 500,000 food merchants registered on the app, offering a wide range of cuisines for every palate. You can track the delivery, view the restaurant menus, and customize the orders as per your preference.

Grocery and Medicine delivery

This feature allows users to order groceries and medication from their nearest stores, which then get delivered quickly to their doorstep by Gojek drivers. This service is particularly popular during the COVID-19 pandemic, where people are hesitant to venture out or visit crowded places.

Payments

Gojek offers a seamless payment system, where users can transfer funds, pay bills, and even purchase mobile credit. The app supports various payment methods, including credit/debit cards, e-wallets, and bank transfers.

Pros

Convenience

The app offers a range of services that can be accessed from one place without having to leave your house or switch between different apps. From ride-hailing to food delivery, grocery shopping, and more, it's an all-in-one travel solution.

Cost-effective

The service is quite affordable compared to traditional transport methods, especially when you factor in the reliability and convenience it offers. With competitive pricing and regular promotions, you can save a lot of money using Gojek.

User-friendly interface

The app has a simple and intuitive interface that makes it easy to navigate and use. The straightforward design ensures that even those with little to no technical skills can easily book rides, make payments and access all the other features.

Cons

Availability

Gojek is only available in select cities across Indonesia, which means that not everyone can enjoy this app. If you live outside of these cities, you won't be able to access the many features offered by the app.

Service Quality

Occasionally, the quality of service offered by the drivers can vary considerably, with some reviews citing poor driving habits, poor hygiene standards, and poor customer service. However, complaints like these are few and far between.

Comparison to Similar Apps

Gojek is often compared to other ride-hailing apps such as Uber and Grab. However, its unique service offering includes groceries, medication, and food delivery, which sets it apart from other apps in the market.

Tips for Using the App

Make sure to input your home and work addresses so that you can quickly book a ride to either location. Additionally, make use of the wallet feature for secure and hassle-free payments. Finally, always check pricing before booking.

Conclusion

Overall, Gojek is a great app that offers a wide range of services designed to make your travel and daily life more convenient. The app still has room for improvement, but the ease of use, affordability, and range of features make it a valuable addition to any Indonesian Android user’s mobile device. We highly recommend trying out Gojek for your travel and delivery needs.